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In praise of Mazuma

by James Ogley on June 10th, 2010

I have been known in the past to post items ranting about poor service from companies, so it makes a nice change now to be able to say something positive about service from a company whose facilities I have used.

Mazuma Mobile take a bow!

I recently upgraded my mobile phone from a Nokia N95 to an X6. Having done so, I had to use for the N95 so I looked at Mazuma to sell it. It was late on a Thursday afternoon that I registered on their site and submitted the details of the N95. The first way in which I was impressed with Mazuma was that the pre-paid envelope and posting instructions arrived in the post the next day having been dispatched First Class. When I sent the phone back, it was also delivered First Class as that was the postage provided by Mazuma and by 10:00 the next day, I had received an email confirming it had been received. Most impressively of all, by lunchtime of that day, the payment for the N95 had arrived in my bank account.

So, had I not delayed a couple of days between receiving the envelope and posting it back, it would have been under 24 hours between registering on the site and having the money arrive in my account.

So well done Mazuma, it takes a lot for a company to impress me but you managed it.

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